1. Overview

This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, create an account, place an order or interact with us in other ways. By using this website, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

• Account & Contact Details – name, company name, email, phone number, billing and shipping addresses.
• Order & Transaction Data – products ordered, quotes, invoices, payment status, shipping details.
• Technical Data – IP address, browser type, device information, approximate location, and usage logs.
• Cookies & Similar Technologies – small text files stored on your device to remember your preferences and help us understand how the site is used.
• Communication Data – emails, chat messages, support tickets and other communications you send to us.

3. How We Use Your Information

We use the collected information for purposes such as:

• Processing orders, quotations and deliveries.
• Creating and managing your customer or company account.
• Providing customer service and technical support.
• Sending transactional emails, such as order confirmations, shipping updates, account and password reset emails, invoices and important service notices.
• Sending newsletter and marketing communications only to users who have explicitly subscribed through our website forms.
• Improving our website, products and services through analytics.
• Preventing fraud, abuse and security incidents.
• Complying with legal obligations (tax, accounting, compliance requests, etc.).

4. Email Communications & Marketing

• We use your email address to send transactional communications that are necessary to provide our services (for example, order status updates, quotation responses, account notifications and security alerts).
• We may also send product updates, promotions and newsletters, but only to business contacts and customers who have actively subscribed or otherwise given us permission to receive such communications.
• We do not buy, rent or use third‑party email lists, and we do not send “cold” marketing emails to addresses that have not interacted with us.
• Every non‑transactional email we send contains a clear “Unsubscribe” link or instructions. You can opt out of marketing emails at any time, and we will honour your choice without affecting the transactional emails needed to fulfil your orders or maintain your account.
• We monitor bounce and complaint rates and may suppress or remove email addresses that generate repeated delivery failures or spam complaints, to protect recipients and maintain deliverability.

5. Legal Bases for Processing (where applicable)

Depending on your location, we may process your personal data based on one or more of the following legal bases:

• Performance of a contract (e.g. to fulfill an order or provide services).
• Legitimate interests (e.g. improving our services, preventing fraud, securing our systems, communicating with business customers about relevant products and services).
• Compliance with legal obligations.
• Your consent, where required (e.g. for certain marketing communications or non‑essential cookies).

6. Cookies & Tracking Technologies

• We use cookies and similar technologies to remember your preferences, keep you signed in, and analyze site traffic.
• Some cookies are essential for the website to function, while others are used for analytics or personalization.
• Most browsers allow you to manage or delete cookies through their settings. Disabling certain cookies may affect site functionality.

7. How We Share Information

We do not sell your personal data. We may share information with trusted third parties only for the purposes described in this Policy, such as:

• Logistics and shipping providers.
• Payment processors and financial institutions.
• IT infrastructure, hosting and analytics service providers.
• Professional advisors (e.g. auditors, legal counsel) when necessary.
• Authorities or regulators when required by law or to protect our rights.

These partners are required to handle your data securely and use it only for the agreed purposes.

8. International Transfers

Because we serve customers globally, your information may be processed in countries that may have different data protection laws than your country. Where required, we implement appropriate safeguards to protect your data in cross‑border transfers.

9. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described in this Policy, including meeting legal, accounting or reporting requirements.

• Account and order data may be retained for several years in line with local tax and accounting rules.
• Technical logs may be kept for a shorter period for security and troubleshooting purposes.

10. Your Rights

Depending on your jurisdiction, you may have some or all of the following rights:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data in certain circumstances.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on your consent.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

11. Data Security

We use reasonable technical and organizational measures to protect your information from loss, misuse, unauthorized access, disclosure, alteration or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Children

Our services are not directed to children, and we do not knowingly collect personal data from individuals under the age required by applicable law. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with an updated "Last updated" date. Your continued use of the website after such changes means you accept the revised Policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@jxindauto.com or via the contact form on this website.